Shipping and Return Policy

Shipping

All our products are sent with trackable shipping from within your country if the product is in stock. If the product is not in stock in our warehouse, or we do not have one in your location, your product is sent from our foreign warehouse with a 8-19 day, trackable shipping delivery.

The shipping time depends on where you live. Here are examples of shipping times to various locations around the world from our international warehouse: United Kingdom 6-10 days, Sweden 5-12 days, Germany 5-14 days, United States 6-12 days, Canada 8-15 days, New Zealand 6-10 days, India 6-14 days.

When your order has been shipped, you will receive an email with a link where you can track your order. If the order is sent from our foreign warehouse, you may also have to pay an import fee.

ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. If delays in delivery should occur (without us notifying you of a longer delivery time), please contact us at the email address: hello@capyjoy.shop.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: hello@capyjoy.shop. If your return is accepted, we’ll help you out with instructions along the whole way. Items that are delivered to a postal office and not picked up before its deadline, and sent back to us are not eligible for a refund. Contact us if you have any questions.

Damages and issues

Please inspect your order upon reception. Any errors, defective goods, or receiving the wrong item should be reported to us immediately so that we can make it right. Message us your name, address, email address, order number and a description of the error.

Exceptions / non-returnable items

Certain types of items cannot be returned:

• Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.
• Products that have the character of sealed sound or image recording and where the seal has been broken by you.
• Custom-made product, which has been tailored especially for you or has a clear personal touch according to your wishes.
• Services that have been completed and where you have expressly consented to the commencement of the service without right of withdrawal.
• Goods that can quickly deteriorate, for example food.
• Goods containing hazardous materials, flammable liquids, or gases.
• Loose numbers of newspapers or magazines.

Unfortunately, we cannot accept returns on sale items or gift cards. Just to be safe, we'll say it again, email us at hello@capyjoy.shop and we'll help you!

European Union 14 day cooling off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

A refund can be initiated after you as a customer have received your order. You contact us in writing and request the refund. Refunds include the cost of purchased items only. Any questions regarding refunds for shipping and delivery charges will be decided on a case-by-case basis but are generally not refundable.
Completing a refund generally requires you to return the items to us but can be decided otherwise. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@capyjoy.shop.

Deliveries not collected by recipient

For orders that are delivered to a your local post office and not collected, an administrative fee of 40% of the order value may be charged. This fee is charged if you do not collect your package or if you provide incorrect address information which causes the package to be sent back to us.

Be very careful to always enter the correct name and delivery address. You are responsible if the address is incorrect and the goods do not reach you. If you need to change your name or delivery address after your package has been sent, we can help with this for an administrative fee of 40% of the order value.